Case Studies

Regional Telecom Provider

Challenge: Legacy billing system causing delays and errors in customer invoicing.

Solution: Developed and deployed a modern billing and revenue management platform with automated workflows and real-time processing.

Results: Reduced billing errors by 95%, cut processing time by 70%, and improved customer satisfaction scores significantly.

Mobile Network Operator

Challenge: Manual service provisioning leading to long wait times and inconsistent service quality.

Solution: Built an automated service provisioning system integrated with network infrastructure and customer management systems.

Results: Reduced service activation time from days to minutes, eliminated manual errors, and enabled self-service options for customers.

Enterprise Telecom Services

Challenge: Lack of visibility into network performance and customer usage patterns.

Solution: Implemented comprehensive network management and analytics platform with real-time monitoring and reporting capabilities.

Results: Improved network uptime to 99.9%, enabled proactive issue resolution, and provided data-driven insights for business decisions.

Cloud Communications Provider

Challenge: Fragmented customer experience across multiple systems and touchpoints.

Solution: Developed unified customer portal integrating account management, billing, support, and service configuration.

Results: Increased customer self-service adoption by 80%, reduced support ticket volume by 60%, and improved customer retention rates.